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Razer Blade Warranty and Service Information

1. Definition of Terms

As used in this warranty policy, Product or Merchandise means any hardware manufactured for or by Evolution Computers Inc dba HIDevolution, herein known as HIDevolution bearing the HIDevolution trademark, trade name, or logo that is purchased directly from HIDevolution.

The Manufacturer is Razer USA Ltd, herein known as Razer, bearing the Razer trademark, trade name, or logo.

The System Integrator is HIDevolution.

An End User is the ultimate consumer of the Product or Merchandise and constitutes anyone who owns and uses a Razer Product.

2. Razer Warranty

The standard parts and labor warranty is covered for a period of 1 year from the date of shipment of merchandise and may be claimed through HIDevolution ONLY. The warranty for any upgraded or changed components installed by HIDevolution will match the Product warranty period. Any upgraded or changed components installed by HIDevolution will NOT void the warranty. The end user should contact HIDevolution directly for product troubleshooting and warranty claims.

The standard warranty is NOT valid directly with Razer. End Users must contact HIDevolution for warranty related support and concerns. A HIDevolution International Prepaid Shipping (HIPS) plan is recommended for those located outside the U.S.

3. Software

Third party software is warranted separately by their respective manufacturers.

4. Extended Service Plans

HIDevolution offers extended service plans for an additional charge. Extended service plans are covered by HIDevolution. Extended service plans may be purchased separately within 90 calendar days of invoice date.

5. Accidental Damage Protection

Accidental damage is defined as damage to the merchandise caused by a drop, spill, or liquid damage. Accidental damage protection is available for an additional charge. Each accidental damage claim will reduce the potential future claimable amount by the invoiced cost of the repair subtracted from the base price of the product at time of purchase. For example, if the product has a base price of $3000 at time of purchase and a claim is made that amounts to a $500 repair cost if paid out of pocket, then there will be $2500 remaining for potential future claims.

6. Consumables

Consumables, such as but not limited to, the lithium ion battery or AC power adapter provided with the Product, are covered for a period of 1 Year from date of invoice. The Warranty for Consumables is separate from the main Product Warranty and cannot be extended.

7. HIDevolution International Prepaid Shipping (HIPS) Service

For an additional charge HIDevolution offers two ways international prepaid shipping for end users either traveling or residing outside of the U.S.

HIDevolution International Prepaid Shipping (HIPS) service includes two (2) instances per year of free two way international shipping should the system, components, and/or accessories need to be sent back to HIDevolution for warranty related repair or replacement. Once the two (2) instances of two way international shipping have been exhausted, the end user will be liable for transit costs back to HIDevolution, and HIDevolution will cover one way shipping back to the end user following completion of warranty related work.

HIPS service is valid for ALL countries where HIDevolution ships to.

The method of return shipping is dependent on the origin country and is entirely at the discretion of HIDevolution. Return shipping is handled through one of the following methods:

1)    Pre-paid FedEx or DHL shipping label – HIDevolution will provide a pre-paid shipping label from FedEx or DHL through email.

2)    Return shipping concession – HIDevolution will provide a credit in the form of US Dollars or equivalent store credit, at the end user’s discretion, for the costs incurred for end user determined return shipping. The end user must provide HIDevolution with a receipt that shows the amount paid and if available, the billable weight and return tracking number. For the purpose of determining the amount of return shipping concession, HIDevolution will predetermine the billable weight based on the product’s weight, as referenced from the manufacturer’s specifications list. The compensation amount corresponds to the United States Postal Service (USPS) Priority Mail Express International service (post office rate) below -

Import and export related taxes, duties, or fees are the responsibility of the end user. HIDevolution does not take responsibility for any extraneous costs.

A HIDevolution International Prepaid Shipping (HIPS) plan may be purchased after the receipt of merchandise by the end user. The cost is dependent on the time lapsed since the original receipt of merchandise.

At their cost, end users located outside of the U.S. at time of warranty claim may send the product back to HIDevolution for coverage under the standard warranty. If needed, a prepaid FedEx or DHL return shipping label may be purchased from HIDevolution. HIDevolution will invoice the end user the transit costs for returning the goods to the end user once the claim is resolved.

8. HIDevolution Display Warranty

For an additional charge HIDevolution offers a display warranty independent from the standard Product warranty. Display warranties may only be claimed with HIDevolution.

Pixel defects are defined as lit, dead, or stuck pixels within the viewable area of the display. HIDevolution will physically check for pixel defects prior to dispatching the item to the End User. If the End User discovers a pixel defect during the chosen warranty period, the End User is entitled to make a claim with HIDevolution. HIDevolution will, at its discretion, choose either to replace the display panel and/or its relevant components, or replace the system in its entirety.

A HIDevolution display warranty may be claimed in combination with the terms of the standard warranty (2 way free domestic ground shipping), or if applicable, within the terms of a HIPS plan (2 way free international shipping). In the case a display warranty claim is made in combination with a HIPS claim, one instance of one way shipping from End User to HIDevolution shall be forfeited.

9. Warranty Claim Procedure

Provided the end user contacts HIDevolution before the expiration of the limited warranty period, the standard warranty claim procedure involves:

1) Contacting HIDevolution by email, online ticket system, live chat, or phone for initial remote troubleshooting, which may involve but is not limited to performing basic troubleshooting steps with a live support agent, illustration of problem through video or video chat with a support agent, live remote access or control by support agent to end user’s system through a support application/utility with end user’s written or verbal authorization.

2) After all remote troubleshooting steps and procedures have been exhausted, the end user may be asked to send the product to HIDevolution for inspection/diagnosis. A Return Merchandise Authorization (RMA) number must be assigned prior to shipping your defective product. Once assigned, the RMA number is valid for a period of 10 business days and must be returned to HIDevolution within the validity period. For continental U.S. based end users, HIDevolution will provide complimentary two way ground shipping through FedEx Ground or equivalent. An expedited return shipping method may be chosen for an additional charge. End users located in Alaska, Hawaii, Puerto Rico, U.S. possessions and territories, and military addresses may ship the product to HIDevolution at their cost or purchase a shipping label from HIDevolution. If the problem has been pinpointed to a certain component (through remote troubleshooting), and HIDevolution deems it sufficiently safe for the end user to perform his/her own work, the end user will be given an option for a self repair via core exchange (exchange of working parts for non-working/DOA parts). Core exchanges require a deposit equal to the value of the replacement components in the form of a credit card authorization, refundable Paypal or Amazon payment, or equivalent.

3) At their discretion, HIDevolution, will repair or replace the faulty component; or replace the entire product. HIDevolution will have no liability for loss or recovery of data or programs. End users should back up their data or request HIDevolution to attempt data recovery prior to shipping the product to HIDevolution.

10. Lifetime Free Technical Support

HIDevolution will provide technical advice and assistance for the product by email, online ticket system, live chat, or phone to the end user for as long as the end user continues to possess the product. Third party software and peripherals are not covered by this Lifetime Free Technical Support.

11. Limited Warranty Obligations are Limited to the Terms Set Forth Below:

The warranty and remedies set forth above are exclusive and in lieu of all others, whether oral or written, express, or implied. HIDevolution specifically disclaims any and all implied warranties, including, without limitation, warranties of merchantability and fitness for a particular purpose. No agent or employee is authorized to make any modification, extension, or addition to this warranty.

HIDevolution is not responsible for special, incidental, or consequential damages resulting from any breach of warranty, or under and other legal theory, including but not limited to lost profits, downtime, goodwill, damage to or replacement of equipment and property, and any costs of recovering, reprogramming, or reproducing any program or data stored in or used with products sold or manufactured by HIDevolution.

Some states do not allow the exclusion or limitation of incidental or consequential damages or exclusions of implied warranties, so the above limitations or exclusions may not apply to you. This warranty gives you specific rights, and you may also have other rights that vary from state to state.

12. Governing Law
This limited warranty policy shall be governed by and construed in accordance with the laws of the State of California. Any litigation under this agreement shall be resolved in the trial courts of Orange County, State of California, which shall have exclusive jurisdiction on this matter.