Order Statuses and Production Stages
Pending Review - Your order has been received/acknowledged and our order verification staff is in process of reviewing your order. For credit/debit card orders, you may be contacted by email or phone to verify your order. For wire/check payments, your order will stay in pending review status until payment is successfully received and posted to our account.
Payment Review - For customers that paid by Paypal or Amazon Payments, your order has been received/acknowledged and the third party payment processor is reviewing the order. During this time, the payment processor may contact you by email or phone to verify your order, or to resolve any outstanding payment issues.
Payment Review Complete - Your order has been successfully reviewed by our order verification staff. If your order requires customization, a quality check, or special handling, it will be handed off to the build staff to be worked on. If not, your order will proceed to the next stage. During this time, a member of our sales staff will check your order for accuracy and may contact you for recommended suggestions and guidance.
Processing - Orders paid by Paypal, Amazon Payments, or Splitit (pay with interest free installments) will automatically enter this stage once payment review is complete and will not pass through pending review or payment review complete stage. During this time, a member of our sales staff will check your order for accuracy and may contact you for recommended suggestions and guidance.
Pending Pre-Order - Your pre-order has been received/acknowledged. Our sales staff will contact you with any relevant information regarding the arrival date of your product. Pre-orders are fulfilled in the order in which they are received. Your credit/debit card will NOT be charged at this time.
Parts/Product on Order - If the base system or component(s) necessary for your order are not in stock, they will be ordered from the manufacturer or vendor at this time. We will advise you of which components are on order, and if available, an estimated time of arrival. We work with our partners closely to maximize efficiency and minimize delays.
Pre-Production - A member of our build staff has examined your order, and printed your work order. The base system and upgrade components, if applicable, will be picked from inventory in preparation for the custom build or quality check.
In Production - A dedicated build technician has begun working on your system. The finish line is near! Once the build is complete, the technician will benchmark, burn-in, test your system for faults, and make necessary adjustments. The build supervisor will sign off on the work order when your system passes all tests.
Processing UK Dispatch - For customers in the European Union your order is in process of being shipped to our UK based fulfillment center for transshipment to its final destination.
UK Dispatch Checked In and Processed - For customers in the European Union, your product has been successfully checked into our UK based fulfillment center, and we have arranged the dispatch with the fulfillment center. Final courier and tracking information will be provided within 3 working days.
Order Ready for Pickup - For customers who have chosen to pick up at our facility in La Habra, California, you have been sent instructions on how to collect your order.
Complete - Your order has been packaged safely in its original factory packaging and double boxed in a plain brown box to deter from unwanted attention. Courier tracking information has been provided.