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Customer Service

Shipping & Delivery
Orders are processed and shipped typically within 1-3 business days for in stock items without customization options. Custom built to order products are usually shipped within 2-4 weeks from the manufacturer. An order with customization options chosen for an in stock product are fulfilled by HIDevolution within 1-12 business days. Once shipped, timely receipt of your goods is completely dependent on the shipper, the shipping method, and your location in relation to our warehouse. If an item is backordered, you will be notified via email.
For international customers, you may be liable for import duty/tax and customs brockerage fees. With exception to the following countries, we will NOT take responsibility for any extra taxes or fees that you may incur - United Kingdom, Ireland, Switzerland, Australia. For the above mentioned countries, we include all import related taxes, duties, and fees as a separate line item in the invoice. Please contact us for any specific questions about international shipping and/or taxes.
Most items are shipped through the U.S. Postal Service (USPS), DHL, FedEx, or United Parcel Service (UPS).
Privacy & Security
HID Evolution takes your right to privacy seriously and has taken steps to protect it. This Privacy Statement is consistent with our effort to build users trust and confidence in the Internet by promoting the principles of disclosure and informed consent.
HID Evolution collects personal information from members at several different points on this website in order to enable access to its shopping services, but no information is collected without the user’s consent. HID Evolution is the sole owner of any personal information collected and does not sell, share, rent or otherwise distribute any of this information..
Returns & Replacements
CANCELLATIONS: HIDevolution requires cancellations in writing. HIDevolution specializes in laptops custom built to specifications, which requires special ordering by HIDevolution of custom parts and components that are in addition to the manufacturer's stock pre-built product SKU, and requires additional labor provided by HIDevolution that would not be required when selling a manufacturer's stock pre-built product SKU. Therefore if Customer wishes to cancel their order for a product that has been custom ordered by Customer, with custom parts that are upgrades from the manufacturer's stock pre-built product SKU, by using the Customizer on this website for that product, or otherwise, and Customer has been given written notice through email, or otherwise, that Customer's custom order has been released to production, Customer agrees to pay a cancelation fee of 5% of the total amount of Customer's custom built order.
Cancellations for in stock items that were not shipped will be refunded the full purchase price and shipping costs. We will process any refund that is due within 3 business days.

DOA/DAMAGED/WRONG/MISSING ITEMS: We make every effort to ensure that products you have purchased arrive in good condition. Please carefully inspect all items and parts. Should the product be DOA (defective on arrival), a wrong product/configuration, or a part be damaged or missing, please contact us to report the problem. All claims must be reported within 3 business days of receipt of item. We cannot honor any claim for DOA/damaged/wrong.missing items after this 3 business day period. Incompatibility with third party software not sold with the hardware is not considered grounds for damage claims. Do not dispose of any of the original packaging materials or boxes. Product and packaging must be returned in as new condition. We generally supply replacement parts as needed to remedy any damage that may have occurred.  If the issue cannot be solved, we will issue you a return authorization number for repair or return of the product. Returns will NOT be honored without a RMA number. All returned product(s) will be inspected to verify the claim. If the defect or damage cannot be reproduced or verified, or if the product is returned in a physically worse condition than originally sent, the terms of the non-DOA/non-damaged item returns will apply. Depending on the situation, a full refund minus original shipping costs or a replacement will be provided after product is received back and inspected. If a refund is requested and the order was shipped with a "free shipping" method, $20 will be deducted from the total refund amount. All returned items shipping costs are the sole responsibility of the purchaser. Once issued, a RMA is valid for 10 business days. The returned product must arrive at our facility within 10 business days of issuance. We will process any refund that is due within 3 business days.

NON-DOA/NON-DAMAGED ITEM RETURNS: An item may be returned in its original packaging, unused and undamaged only within 30 calendar days from the date the order is shipped from our facility or our partner's facility. Should you wish to return a product, please contact us for a return authorization number. Returns without a return authorization number will be refused and no credit will be issued. All items returned must be returned in their original packaging with all paperwork, all original contents and documents included. The product and packaging must be returned in as new condition. You are responsible for all return shipping charges. You may contact us via our info contact form. Please include your order number as listed on your receipt to help expedite the process. Refunds will include item cost minus original shipping costs. If a refund is requested and the order was shipped with a "free shipping" method, $20 will be deducted from the total refund amount. Unless it was due to our error, a 10% restocking fee will apply for all non-damaged item returns. A 15% restocking fee will apply if the item is missing ANY contents (including original box, accessories, and documentation), for parts orders, or special order items. A 20% restocking fee or refusal of return will apply if the item is returned in a physically worse condition than originally sent. All returned items shipping costs are the sole responsibility of the purchaser. Once issued, a RMA is valid for 10 business days. The returned product must arrive at our facility within 10 business days of issuance. We will process any refund that is due within 3 business days.
For Dell/Alienware laptops, if the product ownership and/or warranty has been registered or transferred, either the ownership/warranty of the returned merchandise must be transferred back to Evolution Computers or the product must be de-registered by the current owner prior to refund or exchange being processed.
ITEMS MISSING PRODUCT UPC CODE OR ANY PRODUCT IDENTIFICATION BARCODES OR LABELS MAY NOT BE RETURNED.
Items purchased with Bitcoin may NOT be refunded in Bitcoins or other currency. Refunds for purchases made with Bitcoin will be processed in the form of store credit.
NON-REFUNDABLE ITEMS: Gift cards, service related fees (rush build fees, scheduled delivery fees, etc), disposable items, consummable items or services, opened software/used software product keys, and upgrades such as screen protectors that are pre-installed on the system and personalized features such as personalized nameplates and engraving, among other disposable items, are NON-REFUNDABLE and will be excluded from any refund due.
Our return address is as follows:
Evolution Computers Inc
511 S Harbor Blvd
La Habra, California 90631
USA
Tel: +1-562-485-6541
Ordering
All orders are subject to acceptance and availability. If the goods ordered are not available, you will be notified on-screen and/or by e-mail. You will then have the option either to wait until the item is available from stock or to cancel your order. Any orders placed by you will be treated as an offer to purchase the goods or services from us and we have the right to reject such offers at any time. You agree that any automated acknowledgment of your order which you may receive from us shall not amount to our acceptance of your offer to purchase goods or services advertised on the Website. The conclusion of a contract between you and us will take place when we ship the goods to you or commence the services, whichever comes first..
While HIDevolution uses reasonable efforts to include accurate and up-to-date information on this website, errors or omissions sometimes occur. HIDevolution expressly disclaims any liability, whether in contract, tort, strict liability or otherwise, for any direct, indirect, incidental, consequential, punitive or special damages arising out of or in any way connected with your access to or use of this site, whether or not HIDevolution was aware of the possibility of such damages. We encourage you to check the manufacturer website for the latest up to date information.
Payment, Pricing & Promotions
To be eligible to purchase goods on this Website and lawfully enter into and form contracts on this Website under U.S. law you must: If an individual, be 18 years of age or over; and stipulate a verifiable delivery address and register your real name, address, phone number, e-mail address and any other details requested; and possess a valid debit/credit card issued by a bank acceptable to us or be able to pay via another accepted payment method..
Viewing Orders
Title & Ownership of the purchased products will remain with HID Evolution and shall not pass to the buyer until payment has been made and cleared in full.
Products are not sold on a trial basis; therefore please ensure that the item(s) you are purchasing are fit for the purpose you require.
We may advise, but the onus is on the customer to ensure compatibility prior to purchase
Updating Account Information
HID Evolution collects personal information from members at several different points on this website in order to enable access to its shopping services, but no information is collected without the user’s consent. HID Evolution is the sole owner of any personal information collected and does not sell, share, rent or otherwise distribute any of this information.
HID Evolution does not hold any user financial information such as credit card or debit card details. All such information is held securely by our payment partners. All sensitive information is transmitted using 128-bit secure socket layers encryption. Full information regarding the level of security employed by HID Evolution can be found by clicking on the golden padlock next to your browser’s address bar.
 
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