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Customer Service
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Ordering
- Payment, Pricing & Promotions
- Viewing Orders
- Updating Account Information
- Shipping & Delivery
- Orders are processed and shipped typically within 1-3 business days (for in stock items only). Custom built to order products are usually shipped within 2-4 weeks from the manufacturer. Any customizable options chosen for an in stock product are fulfilled by HIDevolution within 1-4 business days. Once shipped, timely receipt of your goods is completely dependent on the shipper, the shipping method, and your location in relation to our warehouse. If an item is backordered, you will be notified via email.
For international customers, you may be liable for import duty/tax and customs brockerage fees. We will NOT take responsibility for any extra fees that you may incur. Please contact us for any specific questions about international shipping.
Most items are shipped through the U.S. Postal Service or FedEx. - Privacy & Security
- HID Evolution takes your right to privacy seriously and has taken steps to protect it. This Privacy Statement is consistent with our effort to build users trust and confidence in the Internet by promoting the principles of disclosure and informed consent.
HID Evolution collects personal information from members at several different points on this website in order to enable access to its shopping services, but no information is collected without the user’s consent. HID Evolution is the sole owner of any personal information collected and does not sell, share, rent or otherwise distribute any of this information.. - Returns & Replacements
- CANCELLATIONS: We require cancellations in writing. Cancellations for in stock items that were not shipped will be refunded the full purchase price and shipping costs. Unless it was due to our error, custom built to order products will be refunded the purchase price and shipping costs minus a $20 order cancellation fee.
DAMAGED ITEMS: We make every effort to ensure that products you have purchased arrive in good condition. Please carefully inspect all items and parts. Should the product be DOA (defective on arrival) or a part be damaged or missing, please contact us to report the problem. All claims for damage must be reported within 3 days of receipt of item. We cannot honor any claim for damage after this 3 day period. Do not dispose of any of the original packaging materials or boxes. We generally supply replacement parts as needed to remedy any damage that may have occurred. If the issue cannot be solved, we will issue you a return authorization number for repair or return of the product. Returns will NOT be honored without a RMA number. All returned product(s) will be inspected to verify the claim. If the defect or damage cannot be reproduced or verified, the terms of the non-damaged item returns will apply. Depending on the situation, a full refund minus original shipping costs or a replacement will be provided after product is received back and inspected. All returned items shipping costs are the sole responsibility of the purchaser.
NON-DAMAGED ITEM RETURNS: An item may be returned in its original packaging, unused and undamaged only within 7 days from the date the order is received. Should you wish to return a product, please contact us for a return authorization number. Returns without a return authorization number will be refused and no credit will be issued. All items returned must not have been used and must be returned in their original packaging with all paperwork, all original contents and documents included. You are responsible for all return shipping charges. You may contact us via our info contact form. Please include your order number as listed on your receipt to help expedite the process. Refunds will include item cost minus shipping. A 10% restocking fee will apply if the item has been opened and/or used. A 15% restocking fee will apply if the item is missing ANY contents (including original box, accessories, and documentation). All returned items shipping costs are the sole responsibility of the purchaser. - Our return address is as follows:
- Evolution Computers Inc
2377 Crenshaw Blvd Ste 130
Torrance, California 90501
USA
Tel: 1-424-201-0350 - Ordering
- All orders are subject to acceptance and availability. If the goods ordered are not available, you will be notified on-screen and/or by e-mail. You will then have the option either to wait until the item is available from stock or to cancel your order. Any orders placed by you will be treated as an offer to purchase the goods or services from us and we have the right to reject such offers at any time. You agree that any automated acknowledgment of your order which you may receive from us shall not amount to our acceptance of your offer to purchase goods or services advertised on the Website. The conclusion of a contract between you and us will take place when (i) we debit your credit or debit card or (ii) ship the goods to you or commence the services, whichever comes first..
- Payment, Pricing & Promotions
- To be eligible to purchase goods on this Website and lawfully enter into and form contracts on this Website under U.S. law you must: If an individual, be 18 years of age or over; and stipulate a verifiable delivery address and register your real name, address, phone number, e-mail address and any other details requested; and possess a valid debit/credit card issued by a bank acceptable to us or be able to pay via another accepted payment method..
- Viewing Orders
- Title & Ownership of the purchased products will remain with HID Evolution and shall not pass to the buyer until payment has been made and cleared in full.
Products are not sold on a trial basis; therefore please ensure that the item(s) you are purchasing are fit for the purpose you require.
We may advise, but the onus is on the customer to ensure compatibility prior to purchase - Updating Account Information
- HID Evolution collects personal information from members at several different points on this website in order to enable access to its shopping services, but no information is collected without the user’s consent. HID Evolution is the sole owner of any personal information collected and does not sell, share, rent or otherwise distribute any of this information.
HID Evolution does not hold any user financial information such as credit card or debit card details. All such information is held securely by our payment partners. All sensitive information is transmitted using 128-bit secure socket layers encryption. Full information regarding the level of security employed by HID Evolution can be found by clicking on the golden padlock next to your browser’s address bar.
